Claims and Returns
Claims FormINTEGRAL products are developed for an optimized performance. All our products are subject to strict quality control procedures. In case you observe any product defect please contact INTEGRAL by using the products claims form shown below. Please enter a detailed description of the perceived defect. In case of a copy or print defect please add the corresponding copies or printouts showing the defect. This will help INTEGRAL to better understand your claim and will support a timely handling of the matter. Claims for shipping errors must be made with 10 working days of receipt of the shipment. Freight damage must be claimed directly to the carrier.
Defective product claim form Date | ................................. | Phone: ................................. | Cust. no. | ................................. | Fax: ................................. | Company | ............................................................................ |
Reference information | | Order number, dated | ............................................................................. | Invoice number, dated | ............................................................................ |
Product information: Integral art. no. | Product description | Quantity | Reason(s) for claim | | | | | | | | | | | | | | | | |
Detailed reason(s) for claim: ................................................................................................. ................................................................................................. ................................................................................................. If there is no physical damage, please include sample copies: 3 black „sky shot" copies, 3 white copies and 3 test pattern copies. IMPORTANT: INTEGRAL warranty does not cover damage by operator, technician, or machine (including rotational scratches, gouges, scuff marks or line scratches). INTEGRAL does not warrant any OEM drums, toners, developers, cartridges, or imaging units. After checking the claims reason, please mark: | Replacement | | Name | ............................... | | Credit note | | Position | ............................... | | Return delivery | | Signature | ............................... |
If return delivery is agreed: Defect product(s) was sent on Date:............................. By (Name): ....................................................... Position: ...................................................... Signature: ...................................................... |
In case of any request to return a product (either defective and/or non-defective), the request may be made by notifying INTEGRAL either by telephone, fax or e-mail. Upon approval a return authorization number will be issued and shipping instructions will be communicated. In case of authorized returns of defective products, INTEGRAL will give a full credit if the return takes place within 24 Monhts of invoice/shipped date. In case of a return customers are requested to provide a list of the returned products showing the corresponding invoice number for each returned item. Unauthorized returns will not be credited and the product will not be returned to the sender. Discontinued items and merchandise damaged by the customers handling are not accepted for return.
Please clik here to download the DefectiveProductClaimForm
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